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The Red Sox brand

"All men are mortal, and therefore all men are losers; our profoundest loyalty goes out to the fallible." - John Updike 

Updike wrote that in a 1986 Boston Globe article about the Sox, and it remains an important insight today. What makes heroes interesting is not simply their great strengths, but also their weaknesses. People don't expect you or your business to be perfect. They simply want you to be genuine and vulnerable . . . human . . . like them.  Right Papelbon?

I leave you, and the Sox 2009 season, with this classic video.



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Comments

Strategic Growth Advisors

I just love the video, especially the little girl at the end!

This is a testament to the fact that establishing a "human" side to your business is a prerequisite for its success.

Jon P

When I say LOL to this, I mean it literally. Thanks Tom.

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