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“Avoid having your ego so close to your position that when your position falls, your ego goes with it.”
That must explain why the father of positioning, Al Ries, holds on so tightly to his outmoded business concepts. For example, in his latest Ad Age column, "CONTEMPLATING THE SORRY STATE OF GENERAL MOTORS: Will They Ever Figure Out How to Fix Their Brands?," Ries advises GM:
He closes the article by advising GM to: "Fix the brands first. Then fix the company."
Huh? C'mon Al. Fix the brands, then the company? They're one and the same thing. And what's a niche Al? A niche is a special place within the scheme of things. Here's how Wikipedia describes niche marketing:
Niche marketing is the process of finding and serving small but potentially profitable market segments and designing custom-made products or services for them. For big companies those market segments are often too small in order to serve them profitably as they often lack economies of scale. Niche marketers are often reliant on the loyalty business model to maintain a profitable volume of sales.
Don't get rid of these special, profitable places in people's hearts. Create even more! Al, this is the age of the niche. I'm sure he was overjoyed when Coke decided to scrap Diet Vanilla Coke. Not me. I switched to Pepsi (who, by the way, is kicking Coke's brand youknowwhat): See this recent Fortune Magazine article, "The Pepsi Machine: Sales are soaring, margins are up, and investors are cheering. How Pepsi outmaneuvered Coke by looking beyond the cola wars."
Note: Here's one revealing piece of information from the article that is a perfect account of business insanity:
"Would you believe that GM in the past decade spent $32.9 billion on advertising in the American market? Considering that the automaker had a recent market capitalization of $10.9 billion, the past decade of GM advertising cost more than three times the value of the entire company. Despite that, GM's domestic market share continues to decline, from a 1962 high of 51.9% of the market to last year’s 26.2%. (Its market share has declined 30 of the last 43 years.)."
I know far too many people like Al and the GM executives who should strongly consider Dee Hock's observation:
“The problem is never how to get new, innovative thoughts into your mind, but how to get old ones out.”
I wonder what Al, and the others, would have to say about the recent article "Love Your Dogs" from Strategy + Business. Here's an excerpt:
Conventional wisdom dictates that businesses invest in their best performing units, and sell, shutter, or siphon off resources from their worst performers. But what if the conventional thinking is wrong? Leading behavioral economists now believe that investing in your "dogs," or poor performing units, could bring far better returns than investing in your "stars," or best performing units. It's a counterintuitive strategy that could lead to unconventional success.
Things just continue to get more and more interesting, don't they? Enjoy your weekend. I'm off to meet my Italian friend Lou to grab a pint of Guinness.
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So, I thought I’d hop to Ad Age and read Al's article in full before I make up my mind. Quite gnarly, it turns out. To register, they make you opt out of no less than nine "value offers from Ad Ages premiere business partners. " Ad Age, exactly.
Posted by: Amit Bendov | March 18, 2006 at 01:13 AM
I love the thought, detest the examples - But that's mainly because I think Hummer drivers should be convicted of environmental terrorism. Also, although I know massive companies are good at creating niche brands, I think better examples would be smaller companies who focus on one niche market. Like you say, the company is the brand, and massive, diverse companies are out of control monsters half the time.. :)
Anyway, you're completely right. This is not the age of one size fits all, that small 1% of the market is massive. Sorry for the round about way of agreeing with you.
Posted by: Natalie Ferguson | March 22, 2006 at 11:42 PM
Changing is natural process but it's not an easy one. The same to the people - they have the idea and they fanaticly follow it as long as they can, avoiding any changes. And we can see what they receive in the end - out-of-dating!
Dmitry.
Posted by: Dmitry Linkov | March 29, 2006 at 01:45 AM