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Billy Bob Thornton on marketing

"Marketing is the devil."

Is there even a hint of truth in Billy Bob's sentiment? Take the iPod phenomenum. I don't have much of a problem with Bono and Apple's intermixture of money and culture. You know, when U2 recently released their new single, Vertigo, exclusively through iTunes. Who cares? Really? It's music. What’s the worse that can happen? I even got a laugh when Bono responded to Jobs during a little video conferencing promotion in San Francisco (Bono was in Dublin at the time): “That's why I'm here to kiss the corporate ass, and I don't kiss every corporate ass.”

But don’t you think that the adulteration of culture with persuasive marketing has gone too far when the US Armed Forces starts appropriating cultural events and symbols - like NASCAR and the NFL - to persuade teenagers to join up. Doesn't it somehow smell of manipulation of the uninformed? Like tobacco manufacturers heading overseas to addict a less “marketing evolved” culture?

Here's another take on the marketing profession. Take a look at this TV program by Douglas Rushkoff that aired on PBS called The Persuaders. You can view it online at no charge right here, right now: Click here.  Note to my fellow business bloggers: Kevin Roberts of Lovemarks fame makes a cameo appearance. Please let me know your thoughts.

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» Marketing morals from Johnnie Moore's Weblog
Tom Asacker expresses his frustration with the marketing profession citing the thought that marketing is the devil. In particular, he takes exception to US Army advertising by sponsoring sports matches.But don’t you think that the adulteration of cultu... [Read More]

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It's Sunday in Chicago. Good day for a sermon. "The primary job of an advertiser is not to communicate benefit, but to communicate conviction. Benefit is secondary. Benefit is a product of conviction, not vice versa. Whatever you manufacture, somebody... [Read More]

Comments

Morality of advertising seems to be the hot topic of late. Glad to have a chance to return your serve, Tom.

Billy Bob Thorton markets the hell out of his himself and his work. If he did not, we wouldn't give a crap about what he had to say, one way or another.

Marketing is a refelction of ourselves. We make it and we "use" it for bad or for good. In no way is it a separate reality.

Having said that, providing creative services to a client like the U.S. Army is a tough one. For me personally, it would be a nightmare. As would working to further a tobacco company's aims, given that I hate cigs and I hate imperialist agression. Yet, I believe in free speech and open markets. Even if I didn't, Army ads are not going to go away. So what we really need is to counter their "sickening" pitch with something more appealing, as a society and as marketers.

Tom, I share your frustration with the marketing trade.

I'd like to close the cop-out argument that says if you criticise manipulative ads you automatically imply that customers are idiots. Even the smartest of us get hoodwinked and that doesn't excuse hoodwinking.

Second, I am depressed by most if not all forms of image-making by association. Coke sponsors sports to give it the patina of... sporty healthiness. Sounds like the US Army is doing something similar (obviously I've not seen the ads here in London).

Partly I just think it's such a terrible waste of human energy to be so busily dressing things up instead of telling it like it is. (And yes there is a line between dramatising a real argument and distracting the audience by changing the subject.)

Sid puts a different perspective on the US Army message. If the Army wants to recruit on the nobility of serving the country, it would be good for them to say so, as dramatically as they like. But sponsoring football... well it all sounds rather indirect to me.

It's a bit like kids at school hanging out with the beautiful people, in the hope of some kind of reflected glory. I dunno, but if the US Army can't stand up for itself and give it to us straight, it's a bit worrying.

Thanks for the comments and the many offline emails. I truly appreciate your thoughts. In fact, I've modified the post slightly to remove the anger from my words. If I offended any one, it was unintentional and I apologise.

I knew this post would generate a lot of "feelings," but I didn't know that those feelings would be anything more than ones about marketing and advertising. Again, I was wrong.

So please don't misunderstand my post. It is NOT speaking in any way about
the brave men and women who defend and protect us. Hell, I just lost my
Dad - my best friend - a few months ago. He was a very proud member of the Armed Forces, and I was very proud of him and his self-sacrificing ways. However, to even subtly equate war with video games, car racing or a game played with a
pig's skin, in my mind dimishes the importance, as well as the supreme
sacrifice of those individuals. War is
not running shoes!

Let's start speaking intelligently and honestly to people, and appeal to their inherent sense of loyalty, duty, doing what's right, etc. in ALL of our marketing efforts. And if those appeals prove to be futile, then I guess that will prove my original point.

Stay passionate!

Tom

Free speech and free trade have a price. Nothing is entirely free.

But I believe the alternative is worse. Government censors and culture police inhibit innovation and stifle productivity.

People can always stop buying U2 music and refrain from NASCAR events. Freedom to say no is an option in a free society.

A bigger challenge in my mind is to educate children about marketing tricks, and help them seek good stimuli. We need to strengthen our educational and cultural institutions.

I also feel we need to regain control of our public airwaves and stop any tort reform that gives corporations undue power over citizens.

Unfortunately, TV, our dominant cultural institution, is for the most part a vast wasteland and fomentor of ADD. At the same time excellent new products such as Netflix and Tivo are being marketed. Someday the idiot box could become an edification box.

Marketing is manipulation, and it can be evil, particularly when controlled by government. The most evil marketing campaign ever was created by the Nazis. I'm OK with Bono hocking iPODs given that context; a bad business decision, maybe — evil, no way.

A bigger, unexplored territory, is using markeing to enhance the social good.

I'm pleased with most of the products I've been manipulated into buying. The McGann's steel cut oats I ate the morning were delicious, and I bought them because of the cool tin they came in.

Dan Wallace

Tom,
Thanks for clarifying your remarks- when I first read them I thought they were out of character- at least as I know you from your writings. Sorry for your loss- it's been a tough year, it seems, for a lot of folks. Here's to 2005!
Best,
Dave

I do so appreciate the well intended, if misguided passion I read in all this dialogue.

There is apparant knowledge of what is 'right' and the wanting to change what is 'wrong' into something 'right'. It seems it's not just a 'wrong' advertising message. It's the 'immoral' intent, the underhandedness, the deception that offends us and calls on our chivalry to protect others who don't see what I see.

Don't get the idea I'm speaking from on high. I do this myself repeatedly. This, even when I know the judging of what others do is a primary source of chaos, stress and misery in life. I too am concerned about advertising, and public deception in general, in all areas. At times, I am able to glimpse that I am not innocent. I am guilty of deception too! Even though at other times I am truthful and honorable. But, what is most harmful is my self deception. It is then, believing I'm on high moral ground, I can better convince other people with my passion and thereby do more harm.

"Loving What Is" is part of The Work, by Byron Katie (www.thework.org). It's a simple concept to remove stress and misery by allowing yourself to simply see what is. One premise is that by saying Should or Shouldn't we are denying what is real. Then we try to live in the world of the Shoulds. But that is delusion (future). And it sets up conflicts internally which cannot be resolved, only pursued- but at great costs to well-being.

In the end, I am usually guilty of what I judge. Accepting what is is accepting ourselves. Ghandi said: Be the change you seek.

Honestly I think it boils down to the classic question of: does marketing exist to manipulate people into wanting something? Or, is marketing's function to find and communicate to those who would be most interested in a legitimate offer? Perhaps it's naiveté, but I tend to think that anyone who has considered the ethical implications of marketing chooses to do the latter.

When the offer itself is somehow considered immoral or unethical (as opposed to simply legitimate), marketing certainly becomes the lightning rod, regardless of the process.

Moral relativism and unpopular free speech apparently cut both ways.

Marketers must consider how and who they persuade as well as what they are persuading, knowing that in a free market, there are always those who will do the job, should they find it repellent.

I'm uncomfortable with the pervasive assumption that the marketer's job is to persuade. More distressing still is the connected prejudice that persuasion is somehow inherently bad. Thinking people are so easily manipulated is extreme intellectual elitism.

Hey, you asked.

Considering that my 2 year old son knows every corporate logo I think you are right on! It's more than a little disturbing when we go down the highway and I'm hearing "Target", "Walmart", "Home Depot" etc, coming from the back seat. He picks up a letter K from his fridge magnets and announces "I want to go to K mart".

Great feedback on a very popular topic. There's a quote in The Persuaders' intro, something like "Once culture becomes advertising friendly, it ceases to be a culture at all." I like this thought for one particular reason - it assumes that there is and should be internal divisiveness amongst marketing folks and unabashed criticism of marketing in general.

In a weird sense, I believe it makes consumers feel good about being consumers, knowing that they are in the peripheral, an off-shoot of the conversation that is almost always about the products and those marketing demons.

The Persuaders, much like the popularity of The Corporation, examines why we can sidestep (or participate voyeuristically) the real issue of personal choice in our consumption. We can focus on the ethics of how products are pushed.

Now, that said, I am first in line to criticize corporations and the "love-in" that marketers murmur to make themselves feel better, but at the core of the conversation is "you and me" against "them." And we like that separation.

A lawsuit which accuses tobacco firms of misleading smokers into thinking low tar or "light" cigarettes are less harmful has been given the go ahead in the US.

I don't know whether it's ever been attempted, but it seems reasonable to also name those within the media that also colluded to perpetuate this alleged perception that light cigarettes were somehow healthier for you. Advertising agencies involved, in particular, might well have had insights into the veracity of this claim.

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